Terms

This agreement

These terms apply when you use Spilr — whether you are a creator with an account, or someone sending a message without one.

Sending a message means accepting them. We say so on the page before you send, rather than burying it here.

Who can use Spilr

You must be 18 or older. This applies to creators and to anyone sending a message.

You must not be barred from using our services under the laws that apply to you, and you must not use Spilr where doing so would break local law.

What Spilr is, and is not

Spilr is a platform. Creators publish prompts and responses; people send messages and, if they choose, money. Everything a creator writes is theirs, not ours.

We are not the seller of anything a creator offers, and we do not hold your money. Payments are processed by our payment provider, which holds the funds and pays them out. Spilr never takes custody of them.

We do not promise that a creator will reply to you, or reply within any period. There is no such promise anywhere in the product and there is not one here.

Creator accounts

You are responsible for what happens under your account and for keeping access to it secure.

The details you give us have to be accurate and kept up to date. A payout that fails because a name does not match a bank account is a problem only you can fix.

Your username must not be one you have no right to use, and we may reclaim a username that impersonates someone else.

People sending messages have no account, by design. Nothing in these terms requires one.

Subscription

A creator subscription costs $29 a year, the same in every country. It renews annually until you cancel.

It is sold through the App Store and Google Play, so those stores hold the billing relationship and their terms govern the charge. Cancel there; we cannot cancel or refund it for you. Refunds covers this in full.

Your subscription status never affects money you have earned. A balance you are owed is paid out whether the subscription is active, lapsed or cancelled — it is your money and it is not ours to hold.

Trial

New creators get three days of full access. No card is taken to start it, so there is nothing to cancel if you stop.

The trial begins once payout setup is complete, so that the three days are three days of a working product.

Before any recurring charge is set up we show you the price, the date of the first charge, and how to cancel, on a single screen.

Tips

A message can carry a tip. It buys priority in the creator’s inbox, and nothing else — a tip is not a purchase of a reply, and no creator is obliged to answer.

Spilr keeps a 5% service fee on a tip. The person paying is charged exactly the amount they chose; the fee comes off the creator’s side, so 95% of a tip reaches their balance. That fee covers both Spilr and the payment processing costs behind the charge, and nothing further is deducted from a tip.

There is nothing to unlock and nothing sold to a reader. A published response is free to read, and the creator may remove it at any time.

Payouts

Creators are paid out to their own bank account by our payment provider, under that provider’s terms, once payout setup and any identity checks it requires are complete.

Amounts are held in the currency you settle in. Where someone paid in a different currency, the provider converts it, and both sides of that conversion are recorded. A payout is made in the currency you already hold, so it is not converted again.

A withdrawal carries a fee covering the transfer and our handling of it. It is deducted from the amount withdrawn, and both the fee and the amount reaching your bank are shown before you confirm.

You are responsible for any tax on what you earn. We do not withhold or advise on it.

Other services and links

Spilr works with services we do not run: the payment provider that holds funds and pays creators, the app stores that sell the subscription, and whatever a creator chooses to link to from their own page.

Using one of those means accepting its terms as well as ours. What it does with your data is covered by its policy, not ours, and a video a creator links to plays on the platform it came from under that platform’s rules.

A link appearing on a page we host is not an endorsement of what is on the other end.

Your content

What you write stays yours. We do not claim ownership of a prompt, a message or a response.

By publishing a response you give us the licence we need to host and display it, and to generate the share cards and previews that the product is built around. That licence exists to run the service and for no other purpose.

Removing a response withdraws it from public display. Copies already shared elsewhere are outside our reach, which is true of anything published on the internet.

Our intellectual property

The Spilr name, the mark, the apps, the software behind them and everything on our own pages are ours or licensed to us.

While these terms are in force you may use Spilr for what it is for: running your page, sending messages, reading responses. That permission is personal, non-exclusive and cannot be passed on. It does not extend to copying our software, reselling access, scraping the service, or using our name or mark in a way that suggests we endorse something we have not.

Share cards are the deliberate exception. They carry our mark because we make them for you to post.

Copyright complaints

If something on Spilr copies work you own, email [email protected] with: what the work is, a link to the copy, a statement that the use was not authorised, how to reach you, and confirmation that what you are telling us is accurate.

We remove infringing content, and we close the accounts of people who infringe repeatedly.

If something of yours was removed and you think that was a mistake, reply to the notice we sent and say why. We will look again, and we will say what we decided.

What you must not do

• Send or publish sexual content involving minors, credible threats, or someone’s private identifying information.
• Harass a person, or use Spilr to organise harassment.
• Send spam, scams, or attempts to move someone off-platform to defraud them.
• Impersonate someone else.
• Interfere with the service, or try to reach parts of it you have not been given access to.
• Use Spilr to launder money or to move funds for a purpose other than the one shown.

Moderation

Messages are screened before delivery. The most serious categories are never delivered at all, and suspected child sexual abuse material is preserved and reported to the National Center for Missing & Exploited Children as United States law requires. Other categories reach the creator’s inbox held back, for them to reveal or discard.

Content we filter never appears on a public page.

Safety describes both tiers and what happens after a report.

Inactive accounts

If a creator account goes unused for twelve months we may restrict or close it. We email you before we do, at the address on the account.

A balance you are owed is not forfeited by inactivity — that money is yours and being away does not change it. If we close an inactive account we still pay out what is owed, subject to the payment provider being able to reach your bank account.

Where the unclaimed-property law of the place you are in requires money nobody has claimed to be handed to an authority instead, we follow it, and we tell you before we do.

If something goes wrong

Email [email protected]. We aim to reply within three business days, and most things are resolved faster that way than through a bank.

If you dispute a charge with your bank instead, we will cooperate with the investigation and provide the records we hold.

Suspension and closure

We may suspend or close an account that breaks these terms, that puts other people at risk, or that we are required to act on by law or by a payment provider.

Where we can, we will tell you why and give you a way to respond. Where the reason is a legal obligation or an ongoing investigation, sometimes we cannot.

You can close your account at any time by emailing us. We will pay out a balance you are owed first.

Limits

Spilr is provided as it is. We do not warrant that it will be uninterrupted, or that a creator will behave the way you hoped.

We are not liable for what a creator or a message sender writes. Where the law allows us to limit our liability, we limit it to the amount you have paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

If you cause us a claim

If someone brings a claim against us because of what you did on Spilr — what you published, how you used the service, or a part of this agreement you broke — you agree to cover what it costs us to deal with it, including reasonable legal fees.

This does not apply to anything that was our own fault, and if you are a consumer it takes away none of the rights the law gives you.

Governing law and time limits

Email us first. Most disputes are settled that way in days, and this section is for the ones that are not.

A claim about Spilr has to be brought within one year of the thing it is about, unless the law where you live gives you longer — several places do, and where they do, their period applies instead of ours.

These terms are governed by the law of the country Spilr is established in. That registration is under way rather than finished, which we say on the download screen too; this section will name the country and its courts as soon as it completes, and creators will be emailed before it takes effect.

If you are a consumer, none of this removes the protection of the law where you live, or your right to bring a claim in your local courts.

Changes to these terms

We update these terms when the product changes. The date at the top of this page is the date of the current version.

Where a change materially affects you, we will tell creators by email before it takes effect.

The rest of the agreement

These terms, with the Privacy policy, the Safety page and the Refunds page, are the whole agreement between us. Nothing said before them overrides them.

If a court finds one part unenforceable, the rest stays in force.

Not enforcing something once does not mean we have given it up.

We may transfer this agreement to a company that acquires Spilr; you cannot transfer it to someone else. Nobody other than you and us can enforce it.

Contact

Email [email protected]. It reaches a person, and it is the address for legal notices as well as support.