Refunds and cancellation

The short version

• Pro is bought through Apple, so Apple handles cancelling and refunding it, not us.
• Free costs nothing, so there is nothing to cancel or refund on it.
• Boosts are generally final, because a creator has already done the work.
• Disputes and chargebacks go through the payment provider, not through us.

Pro

Pro costs $10 a month or $72 a year, the same in every country, and it renews at the end of each period until cancelled. Before you subscribe, the app shows you the price, how often it renews and how to cancel, on one screen.

It is sold through the App Store. Apple takes the payment, holds the billing relationship, and is the only one who can cancel or refund it. We are not able to do either on your behalf, however much we would like to be.

To cancel: open your subscriptions in Settings on your iPhone and cancel there. You keep Pro until the end of the period you have already paid for, and then your account moves to Free. To request a refund, use Apple’s own refund process — they publish one.

Cancelling never affects money you have earned. A balance you are owed is yours, and we pay it out whichever plan you are on.

If you are in the EU or the UK

You have a statutory right to withdraw from a distance contract within 14 days. That right is yours in addition to anything on this page, and nothing here reduces it.

Because Pro is billed by Apple, exercise it through Apple. Email us as well and we will help you chase it.

Boosts

A boost is money attached to a message you sent to a person, and it is final once sent in most cases. The creator has received something they can act on, and usually already has.

We refund a boost where it was charged twice, or where an obvious error was made — a slipped decimal, the wrong currency. Email help@spilr.app within 30 days with the receipt. A payment you did not authorise is a matter for your bank; the next section covers it.

A creator not replying is not by itself grounds for a refund. Nothing on Spilr promises a reply, and we say so before you send.

Disputes and chargebacks

Disputes and chargebacks are handled by our payment provider, not by Spilr. If you do not recognise a charge, or you want to contest one, contact your bank or card issuer. The dispute then runs through the payment provider under its own process, and the provider decides the outcome — we do not decide it and cannot overturn it.

If you were charged twice or the amount is plainly wrong, email us first, as above. That is usually faster than a dispute.

Asking for a refund

Email help@spilr.app from the address on the receipt, with the receipt and one line about what happened.

We aim to reply within three business days. Where we agree to a refund it goes back to the original payment method, and how long it takes to appear is up to your bank.