Help

Reaching a person

Email [email protected]. Everything goes through that address — support, billing, press, legal, data requests, and reports about content.

Write in your own language — we read it. We reply in English.

If you are reporting something urgent — a threat, or content involving a minor — say so in the subject line and it goes to the front.

If you are a creator

Your link is live as soon as your profile is. You do not need to finish payout setup for people to message you, but you do need it finished to receive money.

The trial starts once payout setup is done, so the three days are three days of the product working rather than three days of waiting on a bank.

To close your account, email us. We confirm before anything is deleted, and we pay out a balance you are owed first — that money is yours whether or not you keep using Spilr.

Billing

The subscription is bought through the App Store or Google Play, so it is managed there: to cancel, or to see when the next charge falls, open your subscriptions in the store you bought it from.

We cannot cancel it for you and we cannot issue that refund ourselves. Refunds explains why, and what to do instead.

Reporting a message or a response

Every response shown on a creator’s page has a report control. For anything not on a public page, email us with a link.

Safety explains what we block outright, what we filter, and what happens after a report.

Your data

To get a copy of what we hold about you, correct it, or have it deleted, email [email protected] and say which you want.

We will ask you to confirm you control the account or the email address in question. That is deliberate: an unverified deletion request is a way to erase somebody else.